Of course, such protection was to the taste of users who immediately began to use all the benefits of "apple products". However, after some time, numerous complaints began to appear on the Apple official technical support website that it was not possible to complete the Touch ID setup. Such a useful solution turned out to be completely ineffective? Or can the problem be solved? Let's take a closer look in the article.
Causes
There are many factors that can affect the performance of a smartphone. Some attribute the failure to complete the Touch ID setup to the redesigned default apps, new Siri features, a change to the CarPlay interface, and more. However, the reasons may be much more trivial than it seems at first glance.
Most often, problems with the scanner appear at low temperatures. In this case, the Touch ID setup cannot be carried out due to the fact that the touchscreen is simply frozen and cannot read the user. In addition, in cold weather it also changes on the fingers of a person. Of course, this is impossible to see with the naked eye, but for sensitive equipment this is a huge problem. Therefore, if you were unable to complete the Touch ID setup, return to a warm place and try again when the device and your hands are warm.
The second common cause is dirt and moisture. If you try to set up the scanner in the rain or in cloudy weather, when high humidity prevails outside, then most likely nothing will work. The same goes for dirty hands. Again, the fingers may look clean on the outside, but this will not be enough for the scanner.
Of course, there are more serious reasons for the failure to complete the Touch ID setup. Quite often, the problem occurs due to incorrect settings or a short program crash. Also, the reason may lie in the hardware.
Correct setting
In order for Touch ID to fully work, you need to configure it. To do this correctly, you need to follow these steps:
- Make sure the home button is clean and free of moisture. The hands must be dry.
- Go to phone settings and select "Touch ID password". Enter a code combination.
- Press "Add Fingerprint" and gently touch the "Home" button without pressing it too hard.
- Keep your finger still until the device vibrates.
- Repeat procedure. You need to lift your finger several times and press it against the button again. In this case, it is recommended to slightly change its position.
- A new menu will appear on the screen, where you will be asked to adjust the print capture. To do this, you need to take the phone in your hand in the most convenient way and put your fingertip on the "Home" button. This procedure is also repeated several times.
If you still couldn't complete the Touch ID setup, you can try another finger. Or use another method.
Restoring Touch ID
To roll back previous changes and set new options, follow these steps:
- Go to the main menu and select "Touch ID password" again.
- Enter the access code and delete the old biometric data.
- Repeat the procedure for adding a snapshot.
If after that you still cannot complete the Touch ID setup on iPhone, then you can try to restore the system through a backup that was previously made in the cloud storage or on a PC. To do this, you need to connect the device to your computer and go to iTunes. Then you just need to click the "Restore" button and select the desired backup date. After restoration, you must re-enter the biometric data, as described earlier.
If the problem is hardware
If a non-software failure has occurred and you cannot complete the Touch ID setup, then the reason may lie in the device itself. Perhaps the Home button cable has come loose. To solve this problem, you need to carefully disassemble the phone. Then you need to disconnect the cable from the button, check if there are any damages on it, and re-plug it. In some situations, this helps to correct the error.
However, without proper experience, you should not conduct such experiments. If the user is confident in his abilities, then before performing such operations, it is imperative to save all data from the smartphone.
If Touch ID stops working in the App Store
Very often, users notice a problem with the scanner only when they go to the official Apple store. However, if the fingerprint is not taken in the App Store, then this may also indicate a problem with the device.
In this case, you must do the following:
- Go to settings and go to "Touch ID password".
- Enter the code and find the "Usage" section.
- Disable the App Store and iTunes Store in it.
- Reboot device.
- Go back to the settings and repeat the procedure, only this time the stores must, on the contrary, be activated.
This usually helps to get rid of bugs.
Support
If none of the above helped, do not despair. Experienced Apple Support can help you figure out why you can't complete Touch ID setup. To do this, you need to go to the official website of the company and create an appropriate ticket. Or you can search in already asked questions. Most likely, the site has a large number of discussion threads with similar problems. If the consultants offer to do everything that has already been announced, then all that remains is to go to the service center and try to diagnose the device. Before this, it is worth copying all the data from the phone again.
Evgeniy Prikhodko
Good afternoon. Such a problem: iPhone 6 128Gb. After updating the system to iOS 10, Touch ID stopped working.
Evgeniy Prikhodko
Good afternoon. Such a problem: iPhone 6 128Gb. After updating the system to iOS 10, Touch ID stopped working. When you try to go to any of the top 3 items, an error occurs. What to do?
Eugene, welcome.
This time, with the release of iOS 10, Apple really went very badly. As a result, thousands of devices appeared with something not working: some had a calculator, others had Widgets missing, others had problems with control center. You have touched Touch ID.
Solution 11. open Settings -> Touch ID & Passcode. Enter the master password and disable iTunes and the App Store.
2. Reboot your iPhone by holding down the Power + Home key until the Apple logo appears.
3. Reopen Settings -> Touch ID & Passcode. Enter the master password. Delete all existing fingerprints and restart your iPhone.
Go to Settings -> Touch ID & Passcode. Create new fingerprints.
Solution 2The problem was especially acute for iOS 10 firmware. The iOS 10.0.2 update solved an annoying bug. To make sure you have the latest version of iOS 10, open Settings -> General -> Software Update and install. Solution 3
I can advise you to perform a full recovery of the device through iTunes, after downloading the firmware.
Here is the link for your device: iPhone 6.
Connect your device to iTunes and hold down Shift (Windows) or Alt/Option (Mac) and select Restore. Then specify the downloaded firmware. (Requires disabling Find My iPhone).
Necessarily! Create a backup before any operations.
With the release of the iPhone 5s, Apple developers have introduced a new Touch Id feature - a device that reads fingerprints. With it, users of apple gadgets can easily make purchases in the App Store, unlock their phones, etc. Very often on the forums you can find topics about the failed Touch Id.
In this article, we will try to figure out why Touch ID does not work on iPhone 5s/6/6s and how to fix it?
To begin with, it should be noted that if the device has become buggy after a recent update - most likely, you will have to roll back the system and return to the previous version of iOS.
If this method did not help you, you should resort to the following options for fixing Touch ID.
Touch ID stopped working on iPhone 6/6s/5/5s
Touch Id mechanical repair - last resort
What to do if Touch Id does not respond to any actions? In this case, if Touch ID is out of order as a result of a software failure, a hard reboot of the system should help. To do this, hold down the Home and Power keys and hold until the device reboots.
If this problem was programmatic in nature, a reboot will solve the problem. If the phone was physically affected, you will have to contact the service center, where a qualified master will be able to diagnose and, if necessary, fix the problem.
Touch ID does not work on iPhone 6 - do-it-yourself repair
If small malfunctions occur periodically in the operation of the Touch Id device, Apple developers advise you to reconfigure, in other words, make a new fingerprint and get rid of the old one.
It is advised to do this periodically so that the fingerprint data in the device is fresh, because. human skin on the hands is constantly exposed to various factors, and therefore the print may change slightly.
In order to make a new fingerprint, you need to go to "Settings", then select "Touch Id and password". Remove old prints. After that, click "Add fingerprint" and perform the necessary actions in accordance with the instructions.
Touch ID stopped working in App Store on iPhone 5s/6/6s/5
Basically, the cause of this problem is also slightly modified fingerprints, as a result of which the system cannot recognize them, however, sometimes there are cases when the problem lies in incorrectly installed software.
The forums also complain about a crash when the App Store does not see the Touch Id. How to fix it?
- We go into the Settings of the gadget and look for "Touch Id and password";
- We find the section "Using Touch Id" and disable "App Store, iTunes Store";
- Reboot the iOS device;
- We return to the Touch Id settings and turn on "App Store, iTunes Store".
After these steps, there should be no problem.
iPhone 6 problems. Touch ID does not work in winter, in the cold
There are many complaints about the poor performance of Touch Id during the cold season. It is very simple to explain the cause of this problem - as a result of the cold, our fingerprint is slightly modified, which is why the system cannot recognize it.
In solving this problem, you can often update the print or create a "cold" print. Scan your fingerprint while out in the cold. However, it is believed that these methods help only partly, however, if there is an urgent need for this function in the cold, it is worth a try.
Due to exposure to water and dirt, Touch Id does not work on iPhone 6/6s/5s/5
Touch ID fingerprint sensor on a fairly recent iPhone does not always work when touched and you have to constantly access the password? If you are faced with a similar problem, then in this article we will tell you how to fix it.
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Everyone knows that after buying a new iPhone, you need to complete the activation procedure and the initial setup of the device, which includes setting up the Touch ID fingerprint sensor built into the Home button. The user is asked to add a fingerprint with which the iPhone can be unlocked.
From our many years of observation of users setting up a new iPhone, we can say with confidence that adding a fingerprint to Touch ID during the initial device setup is often very fast and not always with an understanding of the process. Most users hold their iPhone differently than during normal use when setting up a biometric sensor. Therein lies the whole secret.
In addition, after setting up an iPhone for the first time, few people go back to the Touch ID options (in iOS settings) to continue the process of improving sensor performance. As a result, users continue to use the single fingerprint that was recorded in Touch ID when they first set up the iPhone. But in the sensor parameters, you can add as many as 5 prints. So…
Touch ID does not work well on iPhone: how to properly set up the fingerprint sensor on iPhone or iPad
1 . Open the Settings app on your iPhone or iPad and go to Touch ID & Passcode.
2 . Enter your passcode.
3 . Delete any added fingerprints. To do this, select each fingerprint and click Delete fingerprint.
4 . Click Add fingerprint.
5 . Grab your iPhone or iPad the way you would normally hold your device before unlocking.
6 . Go through the process of adding all five fingerprints in this way:
- add fingerprint twice Right thumb;
- add fingerprint twice Left thumb;
- add fingerprint once Index finger of the right hand(if you are right handed) or left handed (if you are left handed).
The meaning of this operation is to add more fingerprints to the most used unlock option. 
The scheme proposed by us can be changed if desired. For example, if you always unlock the device with one hand, then it will not be superfluous to add 3, 4, or even all 5 possible fingerprints to the Thumb.
Try it right now. In the vast majority of cases, this will solve the problem of poor Touch ID performance.
If the sensor still does not respond well after completing the fingerprint addition procedure, try rebooting the device. If the reboot did not help, then there are two options left - either you are the owner of hands with an abnormal structure of fingerprints (we have met such users) or the problem is still in the Touch ID sensor itself.
Biometric sensor touch ID first appeared in Apple devices in . A year later, he migrated to,. From a pleasant addition for owners of a flagship smartphone, a fingerprint scanner has turned into a real tool for protecting access not only to the mobile device itself, but also to individual applications, and has also become an integral element of the payment system. Unfortunately, Touch ID still doesn't always work as intended and as users would like. Let's try it to correct.
All the best offers for iPhones (there are even 20 thousand cheaper than the market). Something is changed and even given away for free.
In May last year, Roman Yuryev already covered this topic and told in detail how to set up Touch ID in such a way that then for a long time to forget about malfunctions in the sensor and entering the password manually. Unfortunately, over time, the algorithm of the fingerprint scanner still starts to work with some "quirks", which subsequently only become more frequent. For example, after switching to the iPhone 6, I was completely delighted with the updated Touch ID - it worked perfectly and clearly for more than a month, and then it suddenly started to fail, and this happened more and more every day.
The main thing is not to give up, or in this case fingers. The problem is solvable, moreover, with improvised means and will not require much of your time. This method was first described about a year ago, but for some reason passed by most of the thematic resources, although the method is really working, as I have seen from my own experience.
So, for starters, it's best to remove all prints and set them up again, as described in last year's. After that, restart your smartphone, after completing all applications first. Maybe these steps are superfluous, but let them be for the purity of the experiment. Now let's go to Settings -> Touch ID & Passcode-> Enter the password, if necessary, and get into the very menu where your fingerprints are stored.
Now - attention - no more manipulations and transitions are needed, just touch the scanner the way you do it to unlock your device. Pay attention when you hold a finger known to the system on the sensor, one of the prints in the list on the screen highlighted. This is the fingerprint of this finger, and you just performed an additional scan of it, the results of which iOS saved somewhere in the systems on the chip.
In such a simple way it happens Touch ID training, the biometric sensor receives additional pictures of your finger and can use them to unlock. Take five to seven minutes to properly scan each of the saved fingers, applying them to the button while in this menu. Each time one of the prints is highlighted, it means that the procedure was successful. Additional scans of your finger will appear in the device’s memory, and Touch ID will work much better, the actuation process will be noticeably faster.
Once again, each finger is different, many times - the result will be noticeable immediately and will continue with everyday use of Touch ID.
